Refund Policy

Non-Refundable Nature of the Initial Consultation Fee

1. Earned Upon Receipt. By scheduling an Initial Consultation and paying the Initial Consultation Fee, you acknowledge and agree that the Initial Consultation Fee is earned upon receipt and compensates the Firm for reserving a specific time slot for your Initial Consultation. Consequently, the fee is not subject to refund if you cancel, fail to attend, or otherwise do not use the reserved time.
2. Purpose of Fee. The Initial Consultation Fee covers the time the Firm sets aside in its calendar exclusively for you, which precludes scheduling other potential matters or clients during that time.

Limited Refund Exceptions

1. Firm-Initiated Cancellation Due to Conflict of Interest.
   • If, before or during the initial consultation, the Firm identifies a conflict of interest or other ethical impediment that prevents us from representing you, the Firm may cancel or terminate the consultation at its sole discretion.
   • In such cases, the Firm may refund the Initial Consultation Fee in whole or in part, depending on how much time was spent and the nature of the conflict.
2. Unforeseen Circumstances Initiated by the Firm.
   • In rare instances where the Firm must cancel or reschedule your Initial Consultation due to unforeseeable circumstances (e.g., attorney illness, emergencies, or other conflicts), we will make reasonable efforts to reschedule. If a reschedule is not possible, the Firm may issue a refund at its discretion.

No Refund for Client-Initiated Cancellations or No-Shows

1. Client Cancellations. If you need to cancel or reschedule your Initial Consultation, the Initial Consultation Fee remains non-refundable unless otherwise stated in this Policy. However, at the Firm’s sole discretion, we may accommodate one request to reschedule your initial consultation. If such rescheduling is granted, the new appointment will be offered on the next available date, subject to the Firm’s schedule. The Firm is not obligated to provide multiple rescheduling opportunities or any refund after a cancellation or reschedule request.
2. No-Show Appointments. Failure to appear (or log in, for a virtual consultation) at the scheduled time results in forfeiture of the Initial Consultation Fee.
3. No Refund if Representation Not Extended. If, after your Initial Consultation, the Firm elects not to represent you further for any reason, no refund of the Initial Consultation Fee will be provided. This is because the Initial Consultation Fee covers the time spent assessing your legal matter and discussing your legal needs, regardless of whether the Firm subsequently undertakes representation.

Process for Refund Requests

1. How to Request a Refund. If you believe a refund is warranted under this Policy, you must submit a written request, including supporting information of why you believe you are entitled to a Refund under this policy, and submit via email to:
   
   accounting@kristinareed.com
   or by mail to:
   
   Law Offices of Kristina Reed
   2450 Venture Oaks Way
   Sacramento, CA 95833
   (916) 492-6033
2. Firm Review. The Firm will review your request and respond with a determination within a reasonable time.
3. Refund Method. If approved, refunds will be issued, at the Firm’s option, via the original payment method, or a check mailed to you.

Compliance with California Law and Ethical Rules

1. California Rules of Professional Conduct. All Firm policies, including this Refund Policy, are intended to comply with the applicable rules and regulations governing attorneys in California.
2. Discretion. Where fairness or professional obligations dictate, the Firm may deviate from this Policy in a manner consistent with California law and ethical rules.

Questions and Contact Information

If you have any questions about this Refund Policy or would like more information, please contact us at:

Law Offices of Kristina Reed
2450 Venture Oaks Way
Sacramento, CA 95833
(916) 492-6033
accounting@kristinareed.com